Privacy Policy

Overview

Mentionable ("we", "our", or "us") operates the mentionable.io website and AI visibility tracking service. This page explains how we collect, use, and protect your information when you use our service.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights.

Information We Collect

Account Information

When you create an account, we collect your email address and name (if provided). If you sign up using Google OAuth, we receive your basic profile information from Google.

Project Data

When you create a project, we store the website URL you provide and the prompts you choose to track. We also store the results of AI visibility scans, including which LLMs mention your website and in what context.

Payment Information

We use Stripe to process payments. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Stripe handles all payment processing securely. We only store a reference to your Stripe customer ID and subscription status.

Usage Data

We collect information about how you interact with our service, including pages visited, features used, and actions taken. This helps us improve the product and troubleshoot issues.

How We Use Your Information

• To provide and maintain the Mentionable service
• To process your subscription and payments
• To send you tracking results and alerts you've enabled
• To respond to your support requests
• To improve our service based on usage patterns
• To send important service updates (security alerts, changes to terms)

Data Sharing

We do not sell your personal information. We share data only with:

• Stripe: For payment processing
• AI providers (OpenAI, Anthropic, Google, xAI, Perplexity): We send your tracked prompts to these services to check visibility. We do not share your personal information with them.
• Analytics services: To understand usage patterns (anonymized where possible)
• Email service providers: To send you transactional emails and alerts

Data Retention

We retain your account data as long as your account is active. Scan history retention depends on your plan:

• Starter plan: 30 days of history
• Pro and Agency plans: Unlimited history

If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or accounting purposes.

Data Security

We implement appropriate security measures to protect your data, including encryption in transit (HTTPS) and at rest, secure authentication, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Object to certain processing
• Withdraw consent where applicable

To exercise any of these rights, please contact us at [email protected].

Cookies

We use essential cookies to keep you logged in and remember your preferences. We may also use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notice on our website. We encourage you to review this policy periodically.